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If you do not see your camera listed in the Device List and know the IP address of the camera, enter the camera’s IP address into the Search box.Launch ONVIF Device Manager (ODM) on the computer that is hosting your DW Spectrum® Server or on a Windows computer that shares the same LAN as the Server.Įnter the User ID and Password of the camera’s ONVIF profile.Device Issue – the camera incorrectly processes ONVIF requests, camera firmware is out of date, camera is experiencing software issues, camera is not powering, etc.Network Issue – the camera is on a different network, IP address assignment is incorrect, multicast is disabled for your LAN, failing network hardware, etc.If DW Spectrum® does not discover your camera automatically, possible causes may include: If your camera adheres to the ONVIF standard, DW Spectrum® IPVMS should be able to automatically discover the camera if it is on the same LAN as the Server. If the Server is not using a Windows OS (Ubuntu/Linux or Macintosh), install ONVIF Device Manager on a Windows PC on the same LAN as your troubled ONVIF camera. This application is compatible for Windows OS only, but is a great tool for troubleshooting camera issues. To troubleshoot devices that are having issues being discovered on the network, it is recommended to download and install ONVIF Device Manager (ODM) to the computer that the DW Spectrum® Server software is installed on, or on a computer that shares the same LAN as the Server. **NOTE: If you are adding a third-party camera to DW Spectrum® and are having similar issues, please use the following articles or consult with the camera manufacturer for assistance.Īdding Devices Manually To DW Spectrum Supported/Affected Devices This article will outline some troubleshooting that can be performed for device discovery, streaming issues, PTZ issues, and signal input issues. This encourages an easier setup process when adding cameras to the Server and is used for communication between the IP camera and the DW Spectrum® Server. ONVIF Camera IssuesĭW Spectrum® Servers operate with standard ONVIF Profile S API, which is commonly used by most IP cameras. Related Digital Watchdog VMS Apps: DW Spectrum® IPVMS ONVIF Camera Discovery and Stream Troubleshooting Guide